| Plan prices and features published | Yes: every plan’s price and what it includes, in rupees in India and US dollars elsewhere; no setup feeEvery plan | Momence's pricing page, viewed from India, publishes no plans or prices: it asks studios to talk to sales. Pricing is quote-only. Not listed on https://www.momence.com/pricing/ as of 25 Sep 2026: no plan names, plan prices or per-plan feature lists are published; the page asks studios to talk to sales. Some add-on prices are published in Momence's help centre (branded app $250 a month, AI Agent $399 a month, Automated Bookkeeping $85 a month); core plan prices are not.1,2 |
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| Prices published in rupees | Yes. Growth, Pro and Enterprise in INR, excluding GSTEvery plan | Not listed on https://www.momence.com/pricing/ as of 25 Sep 2026: INR or rupee pricing (the page shows no prices at all).1 |
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| Self-serve free trial | 7-day free trial in India, no card neededEvery plan | Momence's help centre says it offers a 14-day free trial, activated from Settings > Switch to Studio Account; the site shows "Start free trial". Momence's yoga page says it "starts free", without naming a free plan or its limits.3,4 |
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| Setup fee | No setup feeEvery plan | Not listed on https://www.momence.com/pricing/, https://www.momence.com/switch-to-momence/ as of 25 Sep 2026: a setup or onboarding fee (the switch page describes onboarding paths but no fee).1 |
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| What you pay for | A plan with one location included; extra locations are add-ons; unlimited membersEvery plan | Not listed on https://www.momence.com/pricing/, https://www.momence.com/switch-to-momence/ as of 25 Sep 2026: whether Momence bills per location, per member or per staff seat.1 |
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| UPI payments | Yes, through RazorpayPro and Enterprise; add-on on Growth | Not listed on https://help.momence.com/en/articles/12028686-stripe-payment-faq-s, https://help.momence.com/en/articles/12028713-selling-stuff-taking-payments-faq-s, https://www.momence.com/features/ as of 25 Sep 2026: UPI as a payment method. Not listed on https://help.momence.com/en/articles/12028686-stripe-payment-faq-s, https://help.momence.com/en/articles/12028713-selling-stuff-taking-payments-faq-s as of 25 Sep 2026: Razorpay or another Indian payment gateway (the Stripe FAQ names Stripe, and Xendit for Indonesia).5 |
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| Integrated payments in India | Yes: UPI, cards and netbanking through RazorpayPro and Enterprise; add-on on Growth | Momence takes payments through Stripe, which studios connect from Settings; a new Stripe account must be created from Momence (an existing account cannot be used). Not listed on https://help.momence.com/en/articles/12028686-stripe-payment-faq-s as of 25 Sep 2026: India, or a list of countries where Momence's integrated payments work. Stripe's own support page (Stripe is Momence's processor) says Stripe is invite-only in India and that platforms using Stripe in India can add new connected accounts by invite only.5,6 |
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| GST invoices | Yes: CGST/SGST/IGST, HSN/SAC and GSTR-1 exportEvery plan | Not listed on https://help.momence.com/en/articles/8438202-set-up-your-tax-rates, https://help.momence.com/en/articles/9927433-how-to-set-tax-settings-by-location as of 25 Sep 2026: GST, GSTIN or CGST/SGST/IGST (the tax pages describe category rates and sales tax). Momence sets tax rates by category and per location, including whether sales tax is included in prices.7,8 |
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| WhatsApp messaging | Automated reminders and receipts; WhatsApp on your own number on EnterpriseEvery plan | Momence has a WhatsApp integration: the studio provisions a phone number (choosing its country) through Twilio's regulatory form, connects Meta, and then gets a WhatsApp tab in its Inbox and Marketing Templates. Marketing templates must be approved by Meta, and free-form replies are limited to 24 hours after a customer responds. WhatsApp templates can be sent automatically from Sequences, triggered by events the studio chooses. Not listed on https://help.momence.com/en/articles/11101994-integrate-whatsapp as of 25 Sep 2026: the price of the WhatsApp integration or of WhatsApp messages.9,10 |
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| Leads and CRM | Lead capture, follow-ups and a CRM in the same workspace as members, classes and billingEvery plan | Leads are collected from Facebook lead ads, the website or in person, with follow-ups, lead stages and pipeline tracking. Leads can be imported in bulk from a CSV with first name, last name and email.11,12 |
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| Email and text marketing | WhatsApp automation on every plan; Email Marketing Premium on EnterpriseEvery plan / Enterprise | Sequences are automated customer journeys triggered by studio activity, and newsletters go to segmented lists with open and click tracking. Not listed on https://www.momence.com/pricing/, https://www.momence.com/features/ as of 25 Sep 2026: which plan includes email marketing and sequences (no plans are published).11,1 |
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| Products and inventory | Product sales with stock by location, purchase invoices and low-stock alertsEvery plan | Retail products are sold online or in person, with inventory tracking. Inventory is kept per location and variant, with units in stock and optional reorder levels, and updates automatically after POS sales. Not listed on https://help.momence.com/en/articles/12029985-product-faq-s, https://help.momence.com/en/articles/10548123-inventory-checks as of 25 Sep 2026: low-stock alerts or notifications (reorder levels can be entered).11,13 |
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| Every location in one view | One login for every location: an All Locations view, and a Location Performance table comparing revenue, growth, members, attendance, retention and dues by branch; staff stay limited to their branchEvery plan; extra locations are an add-on | Momence reports across locations on cash and earned-revenue bases, including payroll and conversion. Sales reports can be filtered by home location or by location, and several Momence accounts can be consolidated into one dashboard with a Stripe account per location. The Corporate Dashboard (roll-up analytics across franchisees, with a link through to each franchisee's own dashboard) requires a signed Franchise Disclosure Document and at least six franchise locations.14,5,15 |
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| Support | Email, ticket and phone support on every plan. Tickets get an AI reply around the clock, and a person replies within 2 business hours. Enterprise adds a dedicated customer success manager for onboarding, training and handholding.Every plan / Enterprise | Momence's support page promises 24/7 support by email, chat and phone, with an average chat response within 30 seconds; chat and phone are for logged-in host accounts. Phone support is by call-back: the host asks for a call through chat and a team member calls at the requested time. A help-centre article gives narrower hours: 24 hours a day, Monday to Friday UTC, by email, live chat and phone on request. Momence's switch page describes two onboarding paths: coordinated onboarding with a dedicated specialist who manages the project plan and eligible data migration, or a self-guided launch with a launch-support specialist. The level of migration support depends on the onboarding path; only eligible businesses get coordinated onboarding. Which plan includes which path is not published.16,17,18,19 |
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| Class scheduling and capacity | Recurring classes with a participant limit on eachEvery plan | Classes, courses and workshops share one calendar, with capacity set to the room or equipment and booking restrictions by customer level or membership type.20 |
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| Choosing a particular spot or machine | Not offered: a spot is a place in the class, not a particular machine | Clients choose their exact reformer, mat position or bike from a room map, and each class is capped to the equipment count. Spot selection is enabled per class, with a room of spots matching the class capacity.21,22 |
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| Waitlists | Yes: turn on a waitlist for any class; members join it themselves when the class is full, and the first person is moved in automatically when a place frees upEvery plan | Waitlists fill openings automatically (first come, first served), or by double opt-in or "fast fingers first" text offers. Members join waitlists themselves from the free Momence app. Appointments can have waitlists too (manual, double opt-in or fastest fingers first).23,4,24 |
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| Private and duo sessions | Private-session packages, including duo packages where two clients train together; members book trainers’ open slotsEvery plan | Private sessions are booked as appointments alongside classes, online or in person. An appointment service can take multiple customers, with a set maximum and a price per customer or per session.20,25 |
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| Online classes and PT on Zoom | Yes: Zoom meetings are created automatically for online classes and PT sessionsPro and Enterprise; add-on on Growth | A Zoom integration creates a unique Zoom meeting for every class; the studio's Zoom account must be on a paid plan. Momence has an on-demand video library and LMS courses, sold alone or bundled with memberships.26,11 |
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| Trainer pay | Commissions are created automatically for every PT session, and class commissions are worked out from each teacher’s classes under your commission policyEvery plan | Pay rates are per class or per appointment (base rates or percentage splits), plus hourly rates, and payroll is run from Pay Rates. Staff commissions can be set on products, memberships and services, with a Staff Commissions report.27,28 |
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| Selling on your own website | Class booking, membership and pack purchase, and product sales with stock levels per branch, on your own website through the Full Website APIEnterprise; add-on on Pro | Website plugins embed schedules, appointment booking, lead and intake forms and reviews; studios without a site get auto-generated business pages. Plugins can be pasted into a website builder as an iframe, including checkout pages. Momence has an API used through Zapier, but its help centre says the API does not expose some customer fields such as phone numbers and purchase data.11,29,30 |
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| Late cancellations and no-shows | Automatic class-credit deduction within a cancellation window; no money feeEvery plan | Late-cancellation and no-show rules auto-charge customers for classes and appointments, as a flat fee and/or a percentage of the price. Cancellation policies can return credits rather than refunds: a card purchase cancelled before the cut-off returns Momence credits, and a pack booking returns the class credit.31,32 |
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| Consumer marketplace | Not offered | Studios on Momence's custom plan are discoverable to Momence app users; the features page says customers cannot search for other businesses in the app. Momence integrates with ClassPass, which it describes as a marketplace.33,3 |
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| Branded mobile app in the app stores | Not yet: StudioFly’s mobile apps are coming soon; members use the member portal in any browserEvery plan | The Momence app is free and shows customers only the businesses they use; custom branded apps are optional. A branded (custom) app costs $250 a month on top of the Momence subscription; the app is published under the studio's name on the App Store and Google Play.11,2 |
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| Family accounts | No. Each child is their own member, with a parent or guardian’s contact on the profile | Parents can add child accounts and book for their children when the class allows it.34 |
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| AI assistant | AI Business Pack: AI insights, a business assistant and a WhatsApp AI agent on your own numberEnterprise; add-on on Growth and Pro | The AI Inbox Agent answers client questions and can book, reschedule, join waitlists and update memberships, escalating to staff when needed. The AI Agent costs $399 a month, and Momence says the price will rise for hosts who have not yet activated it. The Support Agent FAQ lists WhatsApp as a supported channel (with WhatsApp connected first); the separate AI Agent article still lists WhatsApp responses as coming soon. The AI Agent article lists WhatsApp responses under "Coming soon".35,36,37 |
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| More than one location | Branch switcher, staff limited to their branch; extra locations are a paid add-onEvery plan | Locations and rooms are created in Studio set-up, and each location can be tied to its own Stripe account. Multiple rooms, venues and staff are run from one dashboard.38,20 |
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