| Prices published in US dollars | Yes. Growth, Pro and Enterprise in US dollars, excluding applicable taxesEvery plan | The plans page, viewed from India on 26 Sep 2026, says plans start at “$99 per month”, with a “$” and no currency code; the same text is served with ?country=us. Glofox’s FAQ page gives the currency and unit: “$99USD/month per location”.1,2,4 |
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| Plan prices and features published | Yes: every plan’s price and what it includes, in US dollars outside India; no setup feeEvery plan | Tier features are published, but Essential, Boost and Elite say “Request Pricing” and Enterprise says “Contact Us”. Not listed on https://www.glofox.com/features/custom-branded-app/ as of 26 Sep 2026: a price for the branded app.1,18 |
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| Setup fee | No setup feeEvery plan | The plans page promises “minimal upfront costs” without an amount. The Terms of Use say initial online training and implementation come standard; on-site training and technical support services are quoted separately as Professional Services.1,5 |
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| What you pay for | A plan with one location included; extra locations are add-ons; unlimited membersEvery plan | Pricing is per plan per location, billed monthly or annually, with core features included and optional add-ons.4 |
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| Online member payments | Yes: members pay online through PayPal, on your own PayPal business account, in your studio’s currencyPro and Enterprise | Glofox Payments runs on Stripe. The billing page lists credit, debit, ACH and digital wallets (Apple Pay and Google Pay) across the website, member app and point of sale. The United States and the United Kingdom are among the countries in the Stripe set-up article (help center, checked 25 Sep 2026).6,7 |
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| Auto-renewing memberships | Yes: auto-renewing memberships as PayPal subscriptions on your PayPal account, for 30, 90, 180 or 365-day plansPro and Enterprise | The Pilates page lists recurring memberships, class packs, renewals, pauses and cancellations in one system. Direct debits run through GoCardless (help center, checked 25 Sep 2026).9,8 |
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| Card processing, ACH and card terminals | Not offered: Stripe isn’t available, so there’s no ACH bank debit or card terminal through StudioFly; members pay online through PayPal | The billing page lists ACH and a POS device for in-person sales at the front desk. Not listed on https://www.glofox.com/plans/ or https://www.glofox.com/features/billing/ as of 26 Sep 2026: card, ACH or BACS processing rates for Glofox Payments. The Terms of Use say payment-service fees are set in each customer’s Order Form.6,1,5 |
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| Sales tax and VAT on member invoices | One tax rate on member invoices, set by you: the invoice is titled a Sales Tax invoice in the US or a VAT invoice in the UK. No per-state or per-item ratesEvery plan | Tax rates and location-specific fee rules are set in the dashboard and applied to every transaction. The help center (checked 25 Sep 2026) describes several tax rates per item, the business’s tax ID on receipts, and a tax-inclusive mode for regions outside the US and Canada. The FAQ page says tax handling varies by country.6,11,10,4 |
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| Text messages (SMS) | Not offered: StudioFly doesn’t send text messages (SMS); member messages go by WhatsApp and email | Automatic email and SMS reminders go out 24 hours before bookings. SMS uses credits, one per 160-character message, in packages arranged through the onboarding manager or customer service. Two-way SMS is on Boost and Elite, for locations in the US, Canada, Australia, New Zealand and the UK (help center, checked 25 Sep 2026).12,13,14 |
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| Email and text marketing | Email campaigns with Email Marketing Premium, and WhatsApp campaigns to opted-in members; no text-message campaignsEnterprise; add-ons on Growth and Pro | Email campaigns go to targeted client groups. Boost adds targeted communications, and automated nurture workflows are part of XLerate: an optional add-on on Essential and Boost, included on Elite.15,16,1 |
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| Class scheduling and capacity | Recurring classes with a participant limit on eachEvery plan | Recurring classes, courses and workshops, with capacity limits, booking windows and cancellation policies per class; booking and scheduling are in the Essential plan.17,1 |
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| Booking a spot | Yes: members book their own spot in each class from their phone, up to its capacityEvery plan | Members browse the live class schedule, book classes, join waitlists and manage upcoming sessions from the app.18 |
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| Choosing a particular spot or machine | Not offered: a spot is a place in the class, not a particular machine | Spot Booking lets members pick a bike, mat or reformer on a room map in the member app, and on the web portal since July 2026. Access is requested through support, and room-layout capacity does not update class capacity automatically (help center, checked 25 Sep 2026).19,20 |
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| Waitlists | Yes: turn on a waitlist for any class; members join it themselves when the class is full, and the first person is moved in automatically when a place frees upEvery plan | Members join waitlists from the app. With an automatic waitlist, the first client is moved in when a spot opens, up to 30 minutes before class by default (settable up to 10 hours); it requires the Pay Later option (help center, checked 25 Sep 2026).18,21 |
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| Private and duo sessions | Private-session packages, including duo packages where two clients train together; members book trainers’ open slotsEvery plan | Clients book one-to-one appointments against trainer availability. Semi-Private PT takes two or more clients, but staff must book every client; clients can’t book it in the app or web integration (help center, checked 25 Sep 2026).22,23 |
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| Online classes and PT on Zoom | Yes: Zoom meetings are created automatically for online classes and PT sessionsPro and Enterprise; add-on on Growth | Booked members get an automated email with a link to the studio’s own Zoom or YouTube Live stream (help center, checked 25 Sep 2026).24 |
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| Trainer pay | Commissions are created automatically for every PT session, and class commissions are worked out from each teacher’s classes under your commission policyEvery plan | Base rates for classes and appointments per trainer group, with an optional per-attendee bonus. The payroll download is a CSV limited to one month, and totals per trainer are calculated manually (help center, checked 25 Sep 2026).25 |
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| Selling on your own website | Class booking, membership and pack purchase, and product sales with stock levels per branch, on your own website through the Full Website APIEnterprise; add-on on Pro | A booking and payment portal (the Web Integration) links from the studio’s website. Zapier, API and webhook access are described for Elite, and the Store is not on the web portal (help center, checked 25 Sep 2026).26,27,28,29 |
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| Late cancellations and no-shows | Automatic class-credit deduction within a cancellation window; no money feeEvery plan | Studios set the cancellation notice period and no-show penalties. Automatic no-show and late-cancellation fees are charged 24 hours after attendance is submitted; with late cancellation on, a credit-pack booking forfeits its credit and is charged the fee (help center, checked 25 Sep 2026).30,31 |
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| Branded mobile app in the app stores | Not yet: StudioFly’s mobile apps are coming soon; members use the member portal in any browserEvery plan | The ABC Glofox member app (iOS and Android) is in Essential. The Custom Branded Member App is an optional add-on on Essential and Boost and included on Elite, with the studio listed as publisher; it needs the studio’s own Apple Developer account and a D-U-N-S number.1,18,32 |
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| AI assistant | AI Business Pack: AI insights, a business assistant and a WhatsApp AI agent on your own numberEnterprise; add-on on Growth and Pro | ABC AI Agents answer calls, texts and chats and follow up leads by phone, text and email; the page names no plan or price and says the product is powered by Replify. The Members at Risk report is early access for Boost and Elite, on request.33,34 |
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| More than one location | Branch switcher, staff limited to their branch; extra locations are a paid add-onEvery plan | Roaming memberships let members book and check in at any site, with memberships and pricing set centrally. For Enterprise, some changes across branches are self-serve from the HQ dashboard; others are applied by Glofox staff.35,36 |
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| Leads and CRM | Lead capture, follow-ups and a CRM in the same workspace as members, classes and billingEvery plan | Lead capture from the website, social channels and booking flows, lead profiles and lead-source reporting. The sales and marketing tools are not on every package; Boost adds online lead capture forms.38,37 |
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| Products and inventory | Product sales with stock by location, purchase invoices and low-stock alertsEvery plan | The Store tracks stock by variant and sells in the member app and from the dashboard, not the web portal; Store/Retail Products is listed in Boost. A POS device covers front-desk retail. Not listed on https://support.glofox.com/hc/en-us/articles/46444917288980-How-to-Set-up-and-Use-the-Store as of 25 Sep 2026: low-stock alerts or reorder notifications.29,6 |
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| Every location in one view | One login for every location: an All Locations view, and a Location Performance table comparing revenue, growth, members, attendance, retention and dues by branch; staff stay limited to their branchEvery plan; extra locations are an add-on | Standard reports show the home-studio members of the location you’re logged into. ABC Insights gives roll-up reporting across locations; the reporting page says it is included with Elite and available as an add-on. Since June 2026 its All Customers report exports customers across every location.39,28,40 |
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| Support | Email, ticket and phone support on every plan. Tickets get an AI reply around the clock, and a person replies within 2 business hours. Enterprise adds a dedicated customer success manager for onboarding, training and handholding.Every plan / Enterprise | The contact page lists support phone lines for the US and the UK, among others. Not listed on https://www.glofox.com/contact-us/ or https://www.glofox.com/plans/ as of 26 Sep 2026: support hours or response times. Dedicated customer success and one-to-one onboarding are listed, and the Terms of Use include standard support, with upgraded support for an extra charge.41,1,5 |
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