Last verified: 26 September 2026
Momence and StudioFly both run a class-based studio from one system: scheduling, payments, messaging and reports. This page compares them for a studio in the US, on the questions that decide it: how each one is priced, how members pay, how sales tax and text messages work, and what support looks like.
Momence has real strengths, from Stripe card and ACH payments to room maps and a branded app at a published price, and this page gives them equal space. We make StudioFly. Every Momence fact below comes from Momence's own pages (or a dated archive copy, where it says so) and has a numbered source, checked on 25 or 26 September 2026 from India; Momence's pricing page may look different from other locations.
Momence is a trademark of its owner. StudioFly is not affiliated with or endorsed by Momence. Other product names on this page belong to their owners.
StudioFly cells show the plan that includes each feature. Momence facts are sourced below and were checked on 25 or 26 September 2026.
| Feature | StudioFly | Momence |
|---|---|---|
| Plan prices and features published | Yes: every plan’s price and what it includes, in US dollars outside India; no setup feeEvery plan | Quote only (Momence pricing page, 26 Sep 2026): viewed from India, the live page says "Let's talk pricing" and publishes no plans or prices. A help-center article sends hosts to that page, where staff explain each tier; tier names and prices aren't given.1,2 |
| Prices published in US dollars | Yes. Growth, Pro and Enterprise in US dollars, excluding applicable taxesEvery plan | Add-on prices are published in US dollars in Momence's help center: branded app $250 a month, AI Agent $399 a month, Automated Bookkeeping $85 a month. Dollar plan prices appear only in an Internet Archive capture of the pricing page from 3 Sep 2026 (Basic free, Pro $60 a month, Custom $199 a month); the live page no longer shows them, and whether that depends on location wasn't verified.3,4,5,6 |
| Self-serve free trial | 14-day free trial, no card neededEvery plan | Momence's yoga page says it "starts free", without naming a free plan or its limits.11 |
| Online member payments | Yes: members pay online through PayPal, on your own PayPal business account, in your studio’s currencyPro and Enterprise | Payments run on Stripe: the studio creates a new Stripe account from inside Momence (an existing account can't be connected). Momence's glossary says the Get Paid tab integrates with Stripe or PayPal. The Stripe FAQ names Indonesia as the one country where Stripe can't be used (Momence uses Xendit there). Not listed on https://help.momence.com/en/articles/12028686-stripe-payment-faq-s as of 26 Sep 2026: a list of countries where Momence payments work (the United States and United Kingdom aren't named).7,12 |
| Auto-renewing memberships | Yes: auto-renewing memberships as PayPal subscriptions on your PayPal account, for 30, 90, 180 or 365-day plansPro and Enterprise | Subscriptions and packs give customers prepaid credits for classes or appointments. Renewals can be paid by direct debit (ACH, BACS or BECS); a renewal paid this way stays active before the payment clears, so a failure can show days later.13,14 |
| Card processing, ACH and card terminals | Not offered: Stripe isn’t available, so there’s no ACH bank debit or card terminal through StudioFly; members pay online through PayPal | Momence uses Stripe to process card payments, and direct debit covers ACH (US), BACS (UK) and BECS. In the US, HSA and FSA cards process like normal cards when the Stripe account's merchant category code is 8099. Studios can pass card and direct-debit fees to customers in 5% steps. Not listed on https://www.momence.com/pricing/ as of 26 Sep 2026: card, ACH or BACS processing rates (fees are itemized in the Stripe dashboard).1,7,14,15,16 |
| Sales tax and VAT on member invoices | One tax rate on member invoices, set by you: the invoice is titled a Sales Tax invoice in the US or a VAT invoice in the UK. No per-state or per-item ratesEvery plan | Tax rates are added by category and applied automatically at the point of sale, and tax settings can differ by location, including whether sales tax is included in prices. For UK VAT, the Xero integration doesn't break out VAT automatically; it's reconciled by hand in Xero. Not listed on https://help.momence.com/en/articles/8438202-set-up-your-tax-rates, https://help.momence.com/en/articles/9927433-how-to-set-tax-settings-by-location as of 26 Sep 2026: VAT, VAT invoices or a tax registration number on receipts.17,18,19 |
| Text messages (SMS) | Not offered: StudioFly doesn’t send text messages (SMS); member messages go by WhatsApp and email | Momence's inbox sends two-way SMS alongside in-app messages, email, and Instagram and Facebook DMs, and transactional SMS templates (such as class confirmations) can be edited. SMS is billed in monthly tiers that follow Twilio segments; when the monthly limit runs out, messages go as email instead, unless an auto-upgrade toggle moves the studio to the next tier.8,20,21 |
| WhatsApp messaging | WhatsApp reminders, receipts and campaigns from your own number through the WhatsApp Cloud API (Meta business verification needed)Enterprise; add-on on Growth and Pro | Momence has a WhatsApp integration, activated from its in-product App Store: clicking "Activate" leads to the phone-number page where it's set up.22 |
| Email and text marketing | Email campaigns with Email Marketing Premium, and WhatsApp campaigns to opted-in members; no text-message campaignsEnterprise; add-ons on Growth and Pro | Sequences are automated customer journeys that fire on actions such as a first visit, a lapse or an abandoned checkout, and newsletters go to segmented lists with open and click tracking. Not listed on https://www.momence.com/pricing/, https://www.momence.com/features/ as of 25 Sep 2026: which plan includes email marketing and sequences (no plans are published).1,20,23 |
| Leads and CRM | Lead capture, follow-ups and a CRM in the same workspace as members, classes and billingEvery plan | Leads are collected from Facebook lead ads, the website or in person, with follow-ups, lead stages and pipeline tracking, and they can be imported in bulk from a CSV.20,24 |
| Products and inventory | Product sales with stock by location, purchase invoices and low-stock alertsEvery plan | Retail products sell online or in person with inventory tracking. Stock is kept per location and variant, with optional reorder levels, updates after point-of-sale sales and can be reconciled with inventory checks. Not listed on https://help.momence.com/en/articles/12029985-product-faq-s, https://help.momence.com/en/articles/10548123-inventory-checks as of 25 Sep 2026: low-stock alerts or notifications (reorder levels can be entered).20,25,26 |
| Every location in one view | One login for every location: an All Locations view, and a Location Performance table comparing revenue, growth, members, attendance, retention and dues by branch; staff stay limited to their branchEvery plan; extra locations are an add-on | Momence reports across locations on cash and earned-revenue bases, including payroll and conversion; sales reports can be filtered by location, and several Momence accounts can be consolidated into one dashboard. The Corporate Dashboard (roll-up analytics across franchisees) requires a signed Franchise Disclosure Document and at least six franchise locations.7,27,28 |
| Support | Email, ticket and phone support on every plan. Tickets get an AI reply around the clock, and a person replies within 2 business hours. Enterprise adds a dedicated customer success manager for onboarding, training and handholding.Every plan / Enterprise | Momence's support page says support is available 24/7 by email, chat and phone, with an average chat response within 30 seconds; chat and phone are for logged-in host accounts. A help article dated 9 Aug 2026 gives narrower hours: 24 hours a day, Monday to Friday UTC. Phone support is a call-back at a time the host chooses. Not listed on https://www.momence.com/support/, https://help.momence.com/en/articles/9273461-how-do-i-get-help-from-momence-support as of 26 Sep 2026: a US or UK support phone number or support hours in US or UK time. Onboarding is coordinated by a dedicated specialist or self-guided, depending on eligibility; which plan gets which path isn't published.29,30,31,32 |
| Class scheduling and capacity | Recurring classes with a participant limit on eachEvery plan | Classes, courses and workshops share one calendar, with capacity set to the room or equipment and booking restrictions by customer level or membership type.33 |
| Choosing a particular spot or machine | Not offered: a spot is a place in the class, not a particular machine | Clients choose their exact reformer, mat position or bike from a room map, and each class is capped to the equipment count. Spot selection is turned on per class.34,35 |
| Waitlists | Yes: turn on a waitlist for any class; members join it themselves when the class is full, and the first person is moved in automatically when a place frees upEvery plan | Waitlists fill openings automatically (first come, first served), or by double opt-in or "fast fingers first" text offers, and members join them from the free Momence app. Spotfiller offers last-minute openings to the waitlist, and appointments can have waitlists too.11,34,36,37 |
| Private and duo sessions | Private-session packages, including duo packages where two clients train together; members book trainers’ open slotsEvery plan | Private sessions are booked as appointments alongside classes, online or in person. An appointment service can take several customers, with a set maximum and a price per customer or per session.33,38 |
| Late cancellations and no-shows | Automatic class-credit deduction within a cancellation window; no money feeEvery plan | Late-cancellation and no-show rules auto-charge customers for classes and appointments, as a flat fee and/or a percentage of the price. Cancellation policies can return Momence credits instead of refunds, and a pack booking returns the class credit.39,40,41 |
| Online classes and PT on Zoom | Yes: Zoom meetings are created automatically for online classes and PT sessionsPro and Enterprise; add-on on Growth | A Zoom integration creates a unique Zoom meeting for every class (the studio's Zoom account must be on a paid plan), and online classes can use an automatic Zoom link. Momence also has an on-demand video library and LMS courses, sold alone or bundled with memberships.20,42,43 |
| Trainer pay | Commissions are created automatically for every PT session, and class commissions are worked out from each teacher’s classes under your commission policyEvery plan | Pay rates are per class or per appointment (base rates or percentage splits), plus hourly rates, and payroll is run from Pay Rates. Staff commissions can be set on products, memberships and services.44,45 |
| Selling on your own website | Class booking, membership and pack purchase, and product sales with stock levels per branch, on your own website through the Full Website APIEnterprise; add-on on Pro | Website plugins embed schedules, appointment booking, lead and intake forms and reviews, and can show checkout pages in an iframe; studios without a site get auto-generated business pages. Momence has an API used through Zapier, but its help center says the API doesn't give access to some customer fields, such as phone numbers and purchase data.20,46,47 |
| Branded mobile app in the app stores | Not yet: StudioFly’s mobile apps are coming soon; members use the member portal in any browserEvery plan | The Momence app is free and shows customers only the businesses they use. A branded app costs $250 a month on top of the Momence subscription and is published under the studio's name on the App Store and Google Play; Momence can't change its font type or size or its background color, or use more than one color combination.3,20 |
| AI assistant | AI Business Pack: AI insights, a business assistant and a WhatsApp AI agent on your own numberEnterprise; add-on on Growth and Pro | The AI Inbox Agent answers client questions and can book, reschedule, join a waitlist or update a membership, escalating to staff when needed. The AI Agent costs $399 a month, and Momence says the price will rise for hosts who haven't activated it yet. Franchise corporate dashboards include AI Insights, a chat that answers questions across locations.4,28,48 |
| More than one location | Branch switcher, staff limited to their branch; extra locations are a paid add-onEvery plan | Locations and rooms are created in Studio set-up, and each location can be tied to its own Stripe account. Rooms, venues and staff are run from one dashboard.33,49 |
Payments run on a Stripe account created from Momence, with direct debit by ACH (US), BACS (UK) and BECS, HSA and FSA cards in the US when the merchant category code is 8099, and a slider that passes card and direct-debit fees to customers in 5% steps.7,14,15,16
A branded app costs $250 a month on top of the Momence subscription and is published under the studio's name on the App Store and Google Play.3
The AI Inbox Agent can book, reschedule, join a waitlist and update a membership, escalating to staff when needed. It costs $399 a month.4,48
Momence's yoga page says it "starts free", without naming a free plan or its limits.11
Momence's support page describes 24/7 support by email, chat and phone, with an average chat response within 30 seconds. A help article dated 9 Aug 2026 gives 24 hours a day, Monday to Friday UTC.29,30
The inbox handles two-way SMS, email, in-app messages and Instagram and Facebook DMs, and staff can make and record outbound calls to customers and leads, which is available in the US, Canada, the UK and Australia.20,50,51
The Corporate Dashboard rolls up analytics across franchisees, and AI Insights answers questions across locations. It requires a signed Franchise Disclosure Document and at least six franchise locations.28
A realistic plan, step by step. Nothing here needs to happen in a hurry.
Momence reports, including payroll, can be downloaded and opened in a spreadsheet app (there's no PDF option). Not listed on https://help.momence.com/en/articles/12028601-customer-info-collection-management-faq-s as of 25 Sep 2026: how a studio exports its full client list and history, so ask Momence support for a complete export of customers, memberships, credits and payments before you cancel. Hosts not on an active contract can cancel their account themselves; hosts on a contract can request cancellation after the date in their contract terms, and apps are canceled from the in-product App Store. (Sources 9, 52, 53, 54, checked 25 and 26 Sep 2026.)
Create your class types, recurring classes, membership plans, packs and staff roles, so the structure is ready before members arrive.
Bring member records across with a spreadsheet (CSV or Excel) import, and check the imported records before you use them.
Saved cards and recurring payments usually can’t be moved between payment providers, so connect your PayPal business account and plan how members will pay their next fee through PayPal.
Pick a quiet week, tell members the date and what changes for them, and move bookings over on that day. How long it takes depends on your member count, your plans and how much history you move.
Want to talk through your own setup?
Let’s have a conversationQuote only: viewed from India on 26 Sep 2026, Momence's live pricing page says "Let's talk pricing" and publishes no plans or prices. Add-on prices are published in its help center: a branded app at $250 a month, the AI Agent at $399 a month and Automated Bookkeeping at $85 a month. An Internet Archive capture from 3 Sep 2026 showed Basic free, Pro $60 a month and Custom $199 a month, but the live page no longer shows those plans, so treat them as superseded. (Sources 1, 3, 4, 5, 6, checked 25 and 26 Sep 2026.)
Not listed on https://www.momence.com/pricing/ as of 26 Sep 2026: card, ACH or BACS processing rates. Card fees are charged in Stripe and itemized per transaction in the Stripe dashboard, and studios can pass card and direct-debit fees to customers in 5% steps. The superseded 3 Sep 2026 archive copy of the pricing page listed US rates of 3.9% + $0.30 for online card payments, 3.7% + $0.05 in person and 1.8% for ACH. (Sources 1, 6, 7, 16, checked 26 Sep 2026.)
Yes. Momence's help center says WhatsApp is found in its in-product App Store, and clicking "Activate" leads to the phone-number page where it's set up. Momence's inbox also handles two-way SMS, in-app messages, email, and Instagram and Facebook DMs. (Sources 20, 22, checked 25 Sep 2026.)
Momence publishes two descriptions. Its support page says support is available 24/7 by email, chat and phone, with an average chat response within 30 seconds, and that chat and phone are for logged-in host accounts. A help article dated 9 Aug 2026 says the team is available 24 hours a day, Monday to Friday UTC. Phone support is a call-back at a time the host chooses. Not listed on https://www.momence.com/support/, https://help.momence.com/en/articles/9273461-how-do-i-get-help-from-momence-support as of 26 Sep 2026: a US or UK support phone number or support hours in US or UK time. (Sources 29, 30, 31, checked 26 Sep 2026.)
Clubessential Holdings announced its acquisition of Momence on 29 Jan 2025. On 30 Mar 2026, Xplor Technologies closed its merger with Clubessential Holdings and launched a unified company under the Xplor brand; the release calls the Momence AI Agent the first example of Xplor's AI work. Momence's site footer now reads "© 2026 Xplor Momence". (Sources 1, 55, 56, checked 26 Sep 2026.)
Every source below was checked on 25 or 26 September 2026.
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