| Plan prices and features published | Yes: every plan’s price and what it includes, in rupees in India and US dollars elsewhere; no setup feeEvery plan | Viewed from India, monthly headline prices are Starter $69/mo, Business $199/mo and BusinessPro $349/mo; Enterprise says Call us. The annual toggle shows Starter $62/mo, Business $179/mo and BusinessPro $314/mo, with Pay Annually (Save 10%). Core plan prices and feature gates are published, Enterprise is Call us, and the main pricing page labels numerous add-ons without amounts. Detailed help publishes several add-on amounts separately.1 |
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| Prices published in rupees | Yes. Growth, Pro and Enterprise in INR, excluding GSTEvery plan | Not listed on https://www.wellnessliving.com/pricing/ as of 25 Sep 2026: an INR software plan price. This does not establish product absence.1 |
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| Setup fee | No setup feeEvery plan | The pricing page advertises free setup, data migration, training and onboarding. Add-on setup charges are separate.1 |
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| What you pay for | A plan with one location included; extra locations are add-ons; unlimited membersEvery plan | Starter permits one staff member; other plans list unlimited staff and all list unlimited clients. Main-plan per-location billing is not explicit in this table.1 |
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| UPI payments | Yes, through RazorpayPro and Enterprise; add-on on Growth | Not listed on https://help.wellnessliving.com/en/articles/8976663-merchant-processing as of 25 Sep 2026: UPI integration. This does not establish product absence. Not listed on https://help.wellnessliving.com/en/articles/8976663-merchant-processing as of 25 Sep 2026: Razorpay integration. This does not establish product absence.2 |
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| Integrated payments in India | Yes: UPI, cards and netbanking through RazorpayPro and Enterprise; add-on on Growth | Merchant processing uses associated processors through a gateway, with an application and approval required. Listed providers vary by country. The processor table lists US, Canada, UK, Australia and New Zealand; India is not named. This is not proof that every other country is unsupported. Not listed on https://help.wellnessliving.com/en/articles/8976663-merchant-processing as of 25 Sep 2026: India in the associated merchant-processor country table. This does not establish product absence.2 |
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| GST invoices | Yes: CGST/SGST/IGST, HSN/SAC and GSTR-1 exportEvery plan | Not listed on https://help.wellnessliving.com/en/articles/10257477-set-currency-and-taxes-for-your-business as of 25 Sep 2026: Indian GSTIN and CGST/SGST/IGST invoice fields. This does not establish product absence.3 |
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| WhatsApp messaging | Automated reminders and receipts; WhatsApp on your own number on EnterpriseEvery plan | Not listed on https://www.wellnessliving.com/pricing/ as of 25 Sep 2026: WhatsApp messaging or campaigns. This does not establish product absence. All plans list email and SMS system notifications; two-way conversational SMS is pay-per-use and marketing messaging rates vary by country.1 |
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| Leads and CRM | Lead capture, follow-ups and a CRM in the same workspace as members, classes and billingEvery plan | All plans show advanced CRM and custom profile fields; lead management with drip campaigns starts at Business.1 |
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| Email and text marketing | WhatsApp automation on every plan; Email Marketing Premium on EnterpriseEvery plan / Enterprise | Pricing lists campaigns from Business, but Marketing Suite help requires an active subscription for automations and more than 50 bulk-email recipients; SMS needs separate Message Center. Confirm subscription entitlement. Marketing Suite can be included in a WellnessLiving plan; in that case its separate subscribe/cancel controls do not appear. Do not claim it always costs extra.4,5 |
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| Products and inventory | Product sales with stock by location, purchase invoices and low-stock alertsEvery plan | Inventory can be tracked per location, sales deduct stock, and Product Inventory Reorder notifications alert authorised staff.6 |
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| Every location in one view | One login for every location: an All Locations view, and a Location Performance table comparing revenue, growth, members, attendance, retention and dues by branch; staff stay limited to their branchEvery plan; extra locations are an add-on | Enterprise Sales Summary by Location shows sales for each enterprise location within a date range and links to location-filtered detail. Multi-Location Cloud Management is an Enterprise feature in the pricing comparison.7,1 |
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| Support | Email, ticket and phone support on every plan. Tickets get an AI reply around the clock, and a person replies within 2 business hours. Enterprise adds a dedicated customer success manager for onboarding, training and handholding.Every plan / Enterprise | Support help advertises 24/7 availability through chat, email and phone. Chat starts with Isaac AI and includes Talk to a Person; regional numbers cover North America, Australia and the UK. The 24/7 support row gives Starter community and live chat, Business/Pro community, chat, email and phone, and Enterprise a dedicated account manager; its tooltip specifically includes 24/7 AI support. Do not promise 24/7 human response times.8,1 |
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| Choosing a particular spot or machine | Not offered: a spot is a place in the class, not a particular machine | Clients can select a specific Book-a-Spot asset through the Client Portal or Achieve app. Pricing gates Book-a-Spot reservations at Business and above.1 |
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| Waitlists | Yes: turn on a waitlist for any class; members join it themselves when the class is full, and the first person is moved in automatically when a place frees upEvery plan | Waitlists can automatically promote clients by waiting order or require confirmation; businesses can allow joining without paying first.9 |
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| Private and duo sessions | Private-session packages, including duo packages where two clients train together; members book trainers’ open slotsEvery plan | Appointment scheduling covers one-to-one services and small groups up to 15 clients. Multi-attendee appointments are supported: the pay-rate help explicitly describes a session with two clients.10,11 |
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| Late cancellations and no-shows | Automatic class-credit deduction within a cancellation window; no money feeEvery plan | Late-cancellation and no-show rules can flag accounts or charge fixed or percentage fees, with service and client-type selection.12 |
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| Branded mobile app in the app stores | Not yet: StudioFly’s mobile apps are coming soon; members use the member portal in any browserEvery plan | Achieve Client App is listed in all plans; White Label is an add-on for Starter/Business and included in BusinessPro/Enterprise.1 |
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| Family accounts | No. Each child is their own member, with a parent or guardian’s contact on the profile | Family booking and relationship management are listed on all plans, including booking, paying and account management for family members.1 |
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| Consumer marketplace | Not offered | Explorer business listings and Reserve with Google, Wellhub and ClassPass integrations are listed across plans.1 |
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| AI assistant | AI Business Pack: AI insights, a business assistant and a WhatsApp AI agent on your own numberEnterprise; add-on on Growth and Pro | CAASI Chat Agent and Phone Agent are paid add-ons. A July 28, 2026 release announced general availability and describes booking, purchase links, cancellations and staff transfer. The pricing table lists Isaac client-at-risk prediction in all plans.13,1 |
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| Online classes and PT on Zoom | Yes: Zoom meetings are created automatically for online classes and PT sessionsPro and Enterprise; add-on on Growth | FitLIVE connects Zoom for virtual sessions; clients can join through the portal or Achieve app without a Zoom account.14 |
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| Trainer pay | Commissions are created automatically for every PT session, and class commissions are worked out from each teacher’s classes under your commission policyEvery plan | All plans list payroll tracking and commissions, covering pay rates, hours and classes.1 |
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| Selling on your own website | Class booking, membership and pack purchase, and product sales with stock levels per branch, on your own website through the Full Website APIEnterprise; add-on on Pro | All plans list mobile-friendly widgets for booking and purchasing from the business website. API Access is $19/mo on every plan; CAASI, FitBUILDER, FitLIVE and FitVID are labelled add-ons.1 |
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