Last verified: 25 September 2026
Zenoti began in Hyderabad as ManageMySpa and now serves salons, spas, medspas and fitness businesses, with GST invoices and Indian payment options for its customers in India. Its fitness plans are quoted, and its contracts renew yearly.
We make StudioFly, software built for class-led studios such as Pilates, yoga and dance. This page compares the options for a studio in India, with every fact sourced and dated 25 September 2026, and it credits what Zenoti does well.
Zenoti is a trademark of its owner. StudioFly is not affiliated with or endorsed by Zenoti. Other product names on this page belong to their owners.
Ask for the set-up fee, the initial term, how renewal works and how prices can change, all in writing.
Check UPI, cards and terminals, and whether recurring payments and saved cards work with the gateway you'll use.
Some tools give GST invoices and reports to prepare returns; others export the return file itself. Ask which you're getting.
Test your own timetable: recurring classes, packs, waitlists and cancellation rules, not only appointments.
Check whether WhatsApp, SMS and email messages use credits you buy on top of the plan.
Consider StudioFly for a class-led studio that wants published rupee pricing, GST invoices with a GSTR-1 export and UPI through Razorpay; choose Zenoti for spa, salon or medspa services alongside fitness, or a large franchise network.
StudioFly in IndiaConsider YoActiv for an Indian vendor with support in Indian hours and a consumer app listing; pricing comes after a demo.
Consider WellnessLiving for published US-dollar plans with onboarding included and family bookings, if its merchant processing works in your country.
Consider Mariana Tek for premium boutique brands across several locations that want a branded app; payments run through Stripe.
StudioFly cells show the plan that includes each feature. Zenoti facts are sourced below and were checked on 25 September 2026.
| Feature | StudioFly | Zenoti |
|---|---|---|
| Plan prices and features published | Yes: every plan’s price and what it includes, in rupees in India and US dollars elsewhere; no setup feeEvery plan | Viewed from India on 25 Sep 2026, the Fitness tab of Zenoti's 2026 pricing page shows three offers, each "Custom Pricing" with no amount or currency: Zenoti OS (best for gyms, clubs and fitness franchises), Zenoti AI Plus and Zenoti AI Workforce. Zenoti publishes the feature list of each offer (for Fitness: Zenoti OS, AI Plus, AI Workforce) but no prices; the Zenoti OS list mixes single-site and enterprise items without saying which tier includes what. Not listed on https://www.zenoti.com/pricing-zenoti, https://www.zenoti.com/pricing-zenoti-26 as of 25 Sep 2026: any plan price, add-on price, currency, per-location or per-member rate, set-up fee or payment-processing rate.1,2 |
| Prices published in rupees | Yes. Growth, Pro and Enterprise in INR, excluding GSTEvery plan | Not listed on https://www.zenoti.com/pricing-zenoti, https://www.zenoti.com/pricing-zenoti-26 as of 25 Sep 2026: prices in rupees (INR) (viewed from India). Zenoti's Terms say subscription payments are made in US dollars by ACH/Direct Debit unless the order form says otherwise.2,3 |
| Self-serve free trial | 7-day free trial in India, no card neededEvery plan | Not listed on https://www.zenoti.com/pricing-zenoti, https://www.zenoti.com/pricing-zenoti-26 as of 25 Sep 2026: a free trial of Zenoti (both pages lead to "Get a Quote" or "Book a Demo").2 |
| Setup fee | No setup feeEvery plan | Zenoti's Terms and Conditions charge a one-time, non-refundable set-up fee per centre, at Zenoti's then-current rates; the pricing pages show no amount. Zenoti's Implementation Scope page says configuration and data migration are Professional Services set out in separate statements of work (SOWs).3,4 |
| What you pay for | A plan with one location included; extra locations are add-ons; unlimited membersEvery plan | Zenoti's Terms price the subscription by centre: the initial term is counted on fully paid fees for the number of centres in the order form, and each new centre carries a one-time set-up fee.3 |
| UPI payments | Yes, through RazorpayPro and Enterprise; add-on on Growth | Zenoti integrates with Airpay, which it says is supported only in India, for in-store terminal and Webstore payments; UPI is one of Airpay's methods. Airpay does not support Zenoti's customer mobile app (page last modified 23 October 2023). With India GST enabled, invoices can carry a QR code that includes the centre's UPI ID (page last modified 29 October 2024).5,6 |
| Integrated payments in India | Yes: UPI, cards and netbanking through RazorpayPro and Enterprise; add-on on Growth | Zenoti's gateway list names JusPay and Plutus (Pine Labs) as the supported gateways for India; JusPay was tested with PayU Biz (page last modified 1 April 2025). In the India table of Zenoti's gateway list, recurring payments and card storage are marked not supported for both JusPay and Plutus, at the POS and on the Webstore; JusPay handles Webstore and customer-app payments.7 |
| GST invoices | Yes: CGST/SGST/IGST, HSN/SAC and GSTR-1 exportEvery plan | Zenoti has a GST - India mode, switched on by a setting (help page last modified 7 June 2023). Receipts can show each GST component (for example CGST and SGST), and the GST invoice types include tax invoices, vouchers, credit notes and advance receipts. Not listed on https://help.zenoti.com/en/configuration/finance-gst-configurations/gst---india.html as of 25 Sep 2026: a GSTR-1 (or other GSTR) return file export.8 |
| WhatsApp messaging | Automated reminders and receipts; WhatsApp on your own number on EnterpriseEvery plan | Each Zenoti notification template can be switched to send by email, text or WhatsApp. Two-way WhatsApp in HyperConnect is a paid add-on subscription, needs a Meta Business Account and verified number, and Meta's conversation fees apply per 24-hour session; promotional bulk messages aren't allowed there (page last modified 5 May 2026). Separately, WhatsApp marketing campaigns (announcements and promotional offers) run through a Twilio integration that a Zenoti representative enables.9,10,11 |
| Leads and CRM | Lead capture, follow-ups and a CRM in the same workspace as members, classes and billingEvery plan | AI Lead Manager (lead pipeline, follow-up automation, conversion tracking) is an add-on enabled by a Zenoti representative. Sales opportunities with owners, follow-up dates and statuses are tracked under Sales > Tracking > Opportunities.12,13 |
| Email and text marketing | WhatsApp automation on every plan; Email Marketing Premium on EnterpriseEvery plan / Enterprise | Built-in email and SMS campaigns triggered by guest behaviour, with no separate email provider needed.14 |
| Products and inventory | Product sales with stock by location, purchase invoices and low-stock alertsEvery plan | Inventory across centres with low-stock alerts at set thresholds and automatic purchase orders. Selling retail products online through the Webstore requires a Shopify integration.15,16 |
| Every location in one view | One login for every location: an All Locations view, and a Location Performance table comparing revenue, growth, members, attendance, retention and dues by branch; staff stay limited to their branchEvery plan; extra locations are an add-on | Consolidated and per-centre reporting; owners and regional managers switch between centres and brands from one profile. Reporting can drill into a single location or roll up across the whole brand.17,18 |
| Support | Email, ticket and phone support on every plan. Tickets get an AI reply around the clock, and a person replies within 2 business hours. Enterprise adds a dedicated customer success manager for onboarding, training and handholding.Every plan / Enterprise | Zenoti publishes support response targets by severity: under 30 minutes (Severity 1), under 2 hours (Severity 2) and same day (Severity 3); premium support agreements differ. Every customer gets 24/7 global support, onboarding support and Zenoti University; AI Plus customers also get a dedicated Customer Success Manager and SLA-backed priority support.19,2 |
| Class scheduling and capacity | Recurring classes with a participant limit on eachEvery plan | Recurring class timetables with per-class capacity, bookable from the website, a branded app or the front desk.20 |
| Choosing a particular spot or machine | Not offered: a spot is a place in the class, not a particular machine | Not listed on https://help.zenoti.com/en/fitness/classes/create-a-class.html, https://help.zenoti.com/en/fitness/webstore.html, https://help.zenoti.com/en/fitness/cma/consumer-mobile-application-for-fitness.html, https://www.zenoti.com/fitness-software/gym-scheduling-software, https://help.zenoti.com/en/fitness/fitness-faqs.html as of 25 Sep 2026: members choosing a numbered spot, mat, bike or reformer when booking a class.21 |
| Waitlists | Yes: turn on a waitlist for any class; members join it themselves when the class is full, and the first person is moved in automatically when a place frees upEvery plan | Class waitlists: by default Zenoti automatically promotes the first waitlisted student when a spot opens; studios can switch to broadcast or priority confirmation modes (page last modified 17 March 2026). Members can join a waitlist themselves from their phone.22,20 |
| Private and duo sessions | Private-session packages, including duo packages where two clients train together; members book trainers’ open slotsEvery plan | Personal training, assessments, physio and consultations are booked against trainer availability, alongside classes. Couples booking on the Webstore books two guests into the same service at the same time; the article frames it for spa-style services that usually need two staff and show as two appointments. A two-client session with one trainer isn't described.20,23 |
| Late cancellations and no-shows | Automatic class-credit deduction within a cancellation window; no money feeEvery plan | Tiered late-cancellation fees by hours before class, as a percentage of the class price or a flat amount.24 |
| Online classes and PT on Zoom | Yes: Zoom meetings are created automatically for online classes and PT sessionsPro and Enterprise; add-on on Growth | A Zoom integration supports virtual and hybrid classes, such as yoga, and personal training.25 |
| Trainer pay | Commissions are created automatically for every PT session, and class commissions are worked out from each teacher’s classes under your commission policyEvery plan | Instructor pay rates: a flat amount per class (with bonus per guest above a threshold and minimum/maximum pay) or a flat amount per guest per class. The Class Commission Details report tracks what each instructor earns from classes.26,27 |
| Selling on your own website | Class booking, membership and pack purchase, and product sales with stock levels per branch, on your own website through the Full Website APIEnterprise; add-on on Pro | Webstore V2 lets students book classes and workshops and buy memberships, packages and gift cards online, singly or for groups of up to 6. The Fitness tab's Zenoti OS feature list includes custom integrations and API access.28,1 |
| Consumer marketplace | Not offered | Zenoti has a ClassPass integration limited to class registrations; bookings, cancellations and payments are handled by ClassPass (page last modified 28 August 2026). Not listed on https://www.zenoti.com/pricing-zenoti-26, https://www.zenoti.com/pricing-zenoti, https://www.zenoti.com/fitness-software, https://www.zenoti.com/fitness-software/gym-scheduling-software as of 25 Sep 2026: a Zenoti consumer marketplace or network where the public discovers and books studios.29,1 |
| Branded mobile app in the app stores | Not yet: StudioFly’s mobile apps are coming soon; members use the member portal in any browserEvery plan | CMA Fitness is Zenoti's member app for fitness businesses on iOS and Android: QR check-in, buying or upgrading memberships, and booking classes, personal training or services. The customer app is branded: it is published from the business's own App Store and Play Store developer accounts, and is configured if purchased with the subscription.30,4 |
| Family accounts | No. Each child is their own member, with a parent or guardian’s contact on the profile | Family plans are listed among membership workflows on the fitness centre page. Family booking on Webstore V2 lets a host guest book services for family members; the article is written for service appointments, not classes.31,32 |
| AI assistant | AI Business Pack: AI insights, a business assistant and a WhatsApp AI agent on your own numberEnterprise; add-on on Growth and Pro | AI is sold as paid layers on top of Zenoti OS: AI Plus (for Fitness: AI Workout Builder, AI Retention Risk, AI Business Advisor and more) and AI Workforce (AI Receptionist voice agent, AI Concierge text agent), each "Custom Pricing". Zenoti OS for Fitness includes Zeenie, its AI assistant, for employee training.1 |
| More than one location | Branch switcher, staff limited to their branch; extra locations are a paid add-onEvery plan | Multi-centre and franchise operation: one organisation with many centres, franchisor controls, royalties and cross-centre settlements. Memberships and packages can be redeemed across locations.17,33 |
Zenoti has a GST - India mode, switched on by a setting (help page last modified 7 June 2023). GST receipts can carry the centre's GSTIN, state code and PAN in the header or footer; SAC codes are mandatory for services and HSN codes for products once GST India is on. Receipts can show each GST component (for example CGST and SGST), and the GST invoice types include tax invoices, vouchers, credit notes and advance receipts.8
Zenoti integrates with Airpay, which it says is supported only in India, for in-store terminal and Webstore payments; UPI is one of Airpay's methods. Airpay does not support Zenoti's customer mobile app (page last modified 23 October 2023). The Pine Labs Plutus card-terminal integration is on Zenoti's Enterprise plan, and it doesn't yet support refunds, voids, card storage, recurring charges or webstore purchases (page last modified 30 July 2024).5,34
Zenoti's pricing page lists four business types (Salon & Spa, Medspa, Fitness, Barbershop) and says Zenoti is built for salons, spas, medspas, fitness centres and barbershops, from single locations to enterprise franchises.2
Multi-centre and franchise operation: one organisation with many centres, franchisor controls, royalties and cross-centre settlements. Reporting can drill into a single location or roll up across the whole brand.17,18
Zenoti publishes support response targets by severity: under 30 minutes (Severity 1), under 2 hours (Severity 2) and same day (Severity 3); premium support agreements differ.19
A realistic plan, step by step. Nothing here needs to happen in a hurry.
Zenoti's help centre describes exporting data module by module, starting with the guest list from Guests → Manage Guests to Excel or CSV, and downloading reports (large ones are emailed). On termination Zenoti returns or destroys your data, so export first. Check your order form for the renewal date, because the agreement renews automatically for one-year terms. (Sources 42, 43, 3, checked 25 Sep 2026.)
Create your class types, recurring classes, membership plans, packs and staff roles, so the structure is ready before members arrive.
Bring member records across with a spreadsheet (CSV or Excel) import, and check the imported records before you use them.
Saved cards and recurring set-ups usually can’t be moved between payment providers, so plan how members will pay their next fee through StudioFly.
Pick a quiet week, tell members the date and what changes for them, and move bookings over on that day. How long it takes depends on your member count, your plans and how much history you move.
Want to talk through your own setup?
Let’s have a conversationViewed from India on 25 Sep 2026, the Fitness tab of Zenoti's 2026 pricing page shows three offers, each "Custom Pricing" with no amount or currency: Zenoti OS (best for gyms, clubs and fitness franchises), Zenoti AI Plus and Zenoti AI Workforce. Viewed from India on 25 Sep 2026, Zenoti's other pricing page (/pricing-zenoti, Fitness selected) shows two offers, Zenoti OS and Your AI Workforce, each with only a "Get a Quote" button. (Sources 1, 2, checked 25 Sep 2026.)
Zenoti's contact page gives its head office as Bellevue, Washington, USA, and lists eight other offices, including Hyderabad, India. Zenoti's about page says the company began in 2010 as ManageMySpa in Hyderabad, India, and set up its global headquarters in Bellevue, Washington in 2014 (timeline slides, opened one by one). (Sources 44, 45, checked 25 Sep 2026.)
Zenoti has a GST - India mode, switched on by a setting (help page last modified 7 June 2023). Receipts can show each GST component (for example CGST and SGST), and the GST invoice types include tax invoices, vouchers, credit notes and advance receipts. (Sources 8, checked 25 Sep 2026.)
Zenoti integrates with Airpay, which it says is supported only in India, for in-store terminal and Webstore payments; UPI is one of Airpay's methods. Airpay does not support Zenoti's customer mobile app (page last modified 23 October 2023). With India GST enabled, invoices can carry a QR code that includes the centre's UPI ID (page last modified 29 October 2024). (Sources 5, 6, checked 25 Sep 2026.)
Not listed on https://www.zenoti.com/pricing-zenoti, https://www.zenoti.com/pricing-zenoti-26 as of 25 Sep 2026: a free trial of Zenoti (both pages lead to "Get a Quote" or "Book a Demo"). (Sources 2, checked 25 Sep 2026.)
Every source below was checked on 25 September 2026.
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